(Art. 44 of the CPA) Contract off-premises is every contract between a dealer and a consumer:

concluded with the simultaneous physical presence of the dealer and the consumer in a place other than the dealer's business premises;
where the consumer has made an offer for a conclusion of a contract in the same circumstances as those mentioned in p.1;
concluded by the dealer or by means of distance communication immediately after personal and individual contact has been made with the consumer at a place other than the dealer's business premises with the simultaneous physical presence of the dealer and the consumer;
concluded during a trip organized by the dealer with the aim or effect of selling or promoting the sale of goods or services to the consumer.

(Art. 45 of the CPA) Distance contract is every contract, concluded by a dealer and consumer as a part of an organized system for distance selling or distance service system without the simultaneous physical presence of the dealer or consumer, through the exclusive use of one or more means of communication distance up to a conclusion of the contract, including of the time of signing the contract.

(Art. 50 of the CPA) The consumer has the right to withdraw from a distance contract or an off-premises contract, without giving an explanation, without due compensation or forfeit, and without paying any expenses, except for the cost from Art. 54, para. 3 and Art. 55, in 14 days from the date of:

signing the contract - for a service contract;
acceptance of the goods by the consumer or by a third party other than the carrier and indicated by the consumer - in the case of a sales contract.

(Art. 54 of the CPA) When the consumer has exercised his right of withdrawal from the contract distance or off-premises contract, the dealer shall reimburse all sums received by the consumer, including the cost of delivery, without undue delay and no later than 14 days from the date of who has been notified of the consumer's decision to withdraw from the contract.

(2) The dealer shall be obliged to reimburse the sums received using the same method of payment used by the user in the original transaction unless the consumer has expressly agreed to use another method of payment and provided that this is not cost-related to the consumer.
(3) The dealer has no obligation to reimburse the additional costs of delivering the goods when the consumer has explicitly chosen a way of delivering the goods other than the cheapest type of standard delivery offered by the dealer.
(4) In the case of a sales contract where the dealer has not offered to take the goods on his own, he may withhold the payment of the amounts of the consumer under par. 1 until he receives the products or until the consumer provides proof that he has sent the products back, whichever is the earlier.

If you want to use the right to withdrawal from a distance contract (meaning to return a product that you have bought within 14 days from receiving it), please follow the steps below:

1. Send us the following data to e-mail: office@exproject-bg.com

Number of order
Product name
Code/serial number of the product
The date you have ordered
The date you received the product
Reason for returning it /on your request/
Name of the consumer
Address of the consumer
E-mail of the consumer
Telephone of the consumer

2. After sending the data, a representative of Exproject-TG Ltd. will contact you.

3. After you receive a confirmation from Exproject-TG Ltd., send the product to:

Address: Bulgaria, 4000 Plovdiv, 10 "Kniaz Bogoridi" str.
National Phone: +359 887 42 90 31
Email: office@exproject-bg.com
Web: exproject-bg.com

Changes in terms

Store exproject-bg.com reserves the right to unilaterally change the TERMS for using the online store at any time by updating this page. It is your responsibility to familiarize yourself with the current TERMS OF USE because for you these TERMS are binding.